Concierge Help Chat doesn't work (Chrome Browser)

Popup blockers can and do prevent the Concierge Help Chat page from opening properly. While many popup blockers display an alert and an option to allow the site, Chrome's built-in blocker just causes the link to fail, with no notice. 

If you're a VIP or Elite member using the Google Chrome Browser and you can't access our Concierge Help Chat, the following simple  adjustment may fix it for you.

Go to: chrome://settings/content/popups
There are two ways to unlock Vegas World Concierge Chat:
Option 1: Click the toggle button across from where it says "Blocked (recommended)", switching it to "Allowed"
Option 2: Click ADD across from where it says "Allow" and enter www.vegasworld.com and click the "Add" button.

In either case, close your Chrome browser and restart it for the changes to take effect.

Have more questions? Submit a request

32 Comments

  • -1
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    Fred765

    Adding:

    option 1 stops blocker from working on ALL websites.

    Option 2 allows blocker to keep blocking on all websites, but, allows blocker to NOT block VW.

  • 0
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    Leesa826

    has anyone here have the problem (since the most recent update on 12-4-17) where you are unable to see your gifts received and also your friends gifts received on the new vw?  i am able to see them on the old vw tho. also when switching from a slot to another, sometimes the screen goes black and you have to go back to the old vw and come back to the new to do a temporary fix? and the help page will not come up on the new either, only can get to it from the old.  is there a way to fix these problems?

  • 0
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    Queen Nefertiti

    @ Leesa826

    That's not a new problem. Sometimes, when a player is in New VW and sends a gift to a player in old VW, the gift (let's say clothes) is received and shows up in the inventory, but doesn't  show on the players profile page.  The black screen happens frequently and takes a few seconds to reset. The rest of the issues, I'm not familiar with.

  • 0
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    syd2

    change my account payments

  • 0
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    DD858

    How do i buy a VIP card with my gems

     

  • 0
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    Mrs Spirit W

    WHEN I PUT ON ANY HAT FROM OUTFITS , HALF MY HAIR IS ALWAYS MISSING ! IT 'S  BALD ON ONE SIDE  ... HOW CAN I FIX THIS ISSUE , 

  • 0
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    Smaxwell

    my fb vw is not logging in for 5days and when it was playing I will go to my suite or party and the page will be black can u help me on fb vw ty Smaxwell

     

     

  • 1
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    damifino

    The "jackpots" are bogus and only a ploy to get players to spend real money chasing a non-existent multi-billion dollar jackpot. That is why they stopped announcing congratulations to the winners. THEY DO NOT EXIST AND NO ONE EVER WINS THEM!!

     

  • -2
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    Evadora

    @damifino, you are wrong!  I just won  the Muses of Terra jp on Christmas nite. It was 1.8 billion. I also know others who have won. Just because you havnt won one doesn't mean its not real. As a rule, I NEVER use charms on slots so it didn't cost me a dime.

    Edited by Evadora
  • 0
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    bob969

    i have lost gone fishing and sun and moon games off my achievments list any know why

  • 0
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    NSSANN

    something has changed with this game much to my dismay. I had over 200,000,000.000 coins and in less than two weeks it has been sucked dry.  even with sometimes 30 free spins or more the total win more often than not has been less than 10, 000,000.  I have more fun going to the real casino even when i lose there. I have bought gems every month several times a week and have freely spent them giving gifts to other players but i am DONE.  

     

     

  • 0
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    NSSANN

    something has changed with this game much to my dismay. I had over 200,000,000.000 coins and in less than two weeks it has been sucked dry.  even with sometimes 30 free spins or more the total win more often than not has been less than 10, 000,000.  I have more fun going to the real casino even when i lose there. I have bought gems every month several times a week and have freely spent them giving gifts to other players but i am DONE.  

     

     

  • 0
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    sunflower babe

    bought 500 gems on subway card. WHERE ARE MY JEMS

  • 0
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    oyster

    I just won a 5373350 pot in multi poker room and froze up. How do I get the coin I won?

  • 0
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    oyster

    I just won a 5373350 pot in multi poker room and froze up. How do I get the coins I won?

  • 0
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    cwazyBAJAwabbit

    After hours & weekends there is no one there to assist     THE ONLY THING YOU HAVE AS AN OPTION IS TO SUBMIT A TICKET  THEN DON'T HOLD YOUR BREATH   BUT EVENTUALLY YOU WILL GET A CONCIERGE

  • -1
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    Fred765

    LOL....baja

    IMHO I think VW players get more help here than thru the mods.

    The only way the mods are good is go to the top 1% ers (most of the time) and pretend they are the 1% and give out the free unlimited charms get get and the 1% ers think they are getting 1st hand service from VW and spend their money buying gems.

  • 0
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    HummtDummt

    Help Needed! I recently bought Gems and have used some in Bingo. This past week there have been 3 charms that haven't worked, they just sit there not paying off. I put them back into the box with the others. There are 2 costing 5 charms each ( Monkey Paw, Scarab) and 1 costing 25 charms (Man O' War). I'm using 2 browsers which are Google Chrome and Firefox. Since I am a Paying Customer I would like either 1) a refund of 35 Gems or 2) the 3 charms to be fixed so they can be used. Thank you for your assistance in this matter.

    HummtDummt

  • 0
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    JoshuaS

    I USED TO LOVE THE OLD VW....AND I DONT KNOW WHY  WHEN I M ON FULL SCREEN I CANT  USE THE WHISPER CHAT....IS  SOMEONE ELSE HAVING THE SAME PROBLEM??

  • 0
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    JoshuaS

    I KEEP LOSING CONN. ON THIS SITE...AND LOSING SO MANY COINS WHEN I PLAY BINGO...PUT A 500,000 BET AND LOSE IT WHOLE 

  • 1
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    MsCricketBigslik

    I HAVE BEEN HERE GOING ON 3 YRS NOW FOR THE LAST 2 YRS VW HAS CHEATED ME OUT OF COINS  THEY HAD ME DOWN AS VIP AND I WAS PAYING ELITE PRICE THEY HAVEN'T EVEN TRIED TO FIX IT WITH THE COINS THEY SAID IT WAS BECAUSE I WAS PAYING AT THE WRONG TIME OF THE MONTH WELL I WASN'T  I PAY BY THE YEAR 

  • 1
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    xx Snickers xx

    Here's the bottom line about this web site, It is the biggest rip off there is. Do you feel that just when you might be winning you end up losing a ton of coins. That's because they want you to spend money on here. Ever notice a room your in that someone is always winning big over and over, but your not. Funny that the person that is winning is a high up level and a tourist, but check their profile and it is private. Could it be that VW puts their people in rooms to let you see that you could win, but you never do. Years ago you could win on here, but they have become greedy and changed the slots and made them horrible. Worst game to play is Detective, you never get spins on there. Download their app and it is no better than the web site. Tell me another thing why are all the jackpots different on the new version, old version and the app. Oh and here is something else, unless your a VIP or Elite you can not purchase clothing with gems. How stupid are they, they want you to purchase gems, but then you can't use them, so why bother. These people will never learn that if you don't keep the customer happy they will not return. I have had it with this web site and I have found better slot games to play where you win. So good bye VW, stick this web site where the sun don't shine. You lost another customer.

  • 0
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    Slim Shady 007

    Snickers I agree.  This use to be a decent site that was fun.  Now it is a frustrating site that isnt fun.  All the refreshing you have to do to get anywhere baffles me; if the site was working right there should not be a need to refresh and refreshing is just one of they many issues here.

    What other games sites have you come across that are worth checking out?

  • -1
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    Fred765

    "Concierge Help Chat doesn't work "

    I refuse to call them Concierge or even moderators.

    They are just plain party hosts how do every thing to make people buy more gems.

    Most of the time when they throw a party where others who cannot afford like the top 1% the END RESULT MOST OF THE TIME IS THE HOST DISAPPEARED and we come to know form others that they were in another room with their top 1% ers.

    I bet if those same ones had to buy gems with their own money they would have been here just like QN, Baja and others pulling their hair.

    While its good to have people who do what they do, THERE HAS TO BE A BALANCE.

    If I was a brand new player and if I see VW officials popping up often and throwing some passes etc. that would encourage me to go a step further and buy a bit more gems if I could afford it.

     

  • 0
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    cwazyBAJAwabbit

    IF YOU DO JUST HAPPEN TO GET A CONCIERGE  DON'T EXPECT THEM TO ACTUALLY ANSWER THE EXACT QUESTION YOU ASKED       THEY GIVE YOU A STOCK ANSWER TO A DIFFERENT ISSUE  LEAVING YOU WONDERING IF YOU STEPPED INTO A FREAKING DIMWIT QUIZ SHOW IN ANOTHER COUNTRY

    Edited by cwazyBAJAwabbit
  • 0
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    ZA13

    today I tried to change my name from guest516 to AZ777 it was recorded wrong as AZ13 and did not transferred my 188M coins collected?

    Can you fix this the level I was n was 35! now I am in level 13

  • 0
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    ZA13

    I am using safari is this a problem?

     

  • -1
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    cwazyBAJAwabbit

    THIS IS A PLAYERS PAGE   PAY ATTENTION   GO TO TOP OF THIS PAGE   SUBMIT A TICKET

  • 0
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    fouchny44

    bonjour,je ne parle pas anglais et je n'arrive plus a joindre  l'aide la conciergerie que faut t'il faire pour que cela marche merci pour la réponse

  • 0
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    MRS FOXMAVRRICK

    why dont I have all my friends on the new VW version? I have to keep switching to the old version to see if they are on line and meet them? How do i get them on my friends list in the new version? HELP

     

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