Concierge Help Chat doesn't work (Chrome Browser)

Popup blockers can and do prevent the Concierge Help Chat page from opening properly. While many popup blockers display an alert and an option to allow the site, Chrome's built-in blocker just causes the link to fail, with no notice. 

If you're a VIP or Elite member using the Google Chrome Browser and you can't access our Concierge Help Chat, the following simple  adjustment may fix it for you.

Go to: chrome://settings/content/popups
There are two ways to unlock Vegas World Concierge Chat:
Option 1: Click the toggle button across from where it says "Blocked (recommended)", switching it to "Allowed"
Option 2: Click ADD across from where it says "Allow" and enter www.vegasworld.com and click the "Add" button.

In either case, close your Chrome browser and restart it for the changes to take effect.

Have more questions? Submit a request

20 Comments

  • -2
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    Fred765

    Adding:

    option 1 stops blocker from working on ALL websites.

    Option 2 allows blocker to keep blocking on all websites, but, allows blocker to NOT block VW.

  • 0
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    Leesa826

    has anyone here have the problem (since the most recent update on 12-4-17) where you are unable to see your gifts received and also your friends gifts received on the new vw?  i am able to see them on the old vw tho. also when switching from a slot to another, sometimes the screen goes black and you have to go back to the old vw and come back to the new to do a temporary fix? and the help page will not come up on the new either, only can get to it from the old.  is there a way to fix these problems?

  • 0
    Avatar
    Queen Nefertiti

    @ Leesa826

    That's not a new problem. Sometimes, when a player is in New VW and sends a gift to a player in old VW, the gift (let's say clothes) is received and shows up in the inventory, but doesn't  show on the players profile page.  The black screen happens frequently and takes a few seconds to reset. The rest of the issues, I'm not familiar with.

  • 0
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    syd2

    change my account payments

  • 0
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    DD858

    How do i buy a VIP card with my gems

     

  • 0
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    Mrs Spirit W

    WHEN I PUT ON ANY HAT FROM OUTFITS , HALF MY HAIR IS ALWAYS MISSING ! IT 'S  BALD ON ONE SIDE  ... HOW CAN I FIX THIS ISSUE , 

  • 0
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    Smaxwell

    my fb vw is not logging in for 5days and when it was playing I will go to my suite or party and the page will be black can u help me on fb vw ty Smaxwell

     

     

  • 1
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    damifino

    The "jackpots" are bogus and only a ploy to get players to spend real money chasing a non-existent multi-billion dollar jackpot. That is why they stopped announcing congratulations to the winners. THEY DO NOT EXIST AND NO ONE EVER WINS THEM!!

     

  • -2
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    1 Cinnamon Girl

    @damifino, you are wrong!  I just won  the Muses of Terra jp on Christmas nite. It was 1.8 billion. I also know others who have won. Just because you havnt won one doesn't mean its not real. As a rule, I NEVER use charms on slots so it didn't cost me a dime.

    Edited by 1 Cinnamon Girl
  • 0
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    bob969

    i have lost gone fishing and sun and moon games off my achievments list any know why

  • 0
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    NSSANN

    something has changed with this game much to my dismay. I had over 200,000,000.000 coins and in less than two weeks it has been sucked dry.  even with sometimes 30 free spins or more the total win more often than not has been less than 10, 000,000.  I have more fun going to the real casino even when i lose there. I have bought gems every month several times a week and have freely spent them giving gifts to other players but i am DONE.  

     

     

  • 0
    Avatar
    NSSANN

    something has changed with this game much to my dismay. I had over 200,000,000.000 coins and in less than two weeks it has been sucked dry.  even with sometimes 30 free spins or more the total win more often than not has been less than 10, 000,000.  I have more fun going to the real casino even when i lose there. I have bought gems every month several times a week and have freely spent them giving gifts to other players but i am DONE.  

     

     

  • 0
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    sunflower babe

    bought 500 gems on subway card. WHERE ARE MY JEMS

  • 0
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    oyster

    I just won a 5373350 pot in multi poker room and froze up. How do I get the coin I won?

  • 0
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    oyster

    I just won a 5373350 pot in multi poker room and froze up. How do I get the coins I won?

  • 0
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    cwazyBAJAwabbit

    After hours & weekends there is no one there to assist     THE ONLY THING YOU HAVE AS AN OPTION IS TO SUBMIT A TICKET  THEN DON'T HOLD YOUR BREATH   BUT EVENTUALLY YOU WILL GET A CONCIERGE

  • -1
    Avatar
    Fred765

    LOL....baja

    IMHO I think VW players get more help here than thru the mods.

    The only way the mods are good is go to the top 1% ers (most of the time) and pretend they are the 1% and give out the free unlimited charms get get and the 1% ers think they are getting 1st hand service from VW and spend their money buying gems.

  • 0
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    HummtDummt

    Help Needed! I recently bought Gems and have used some in Bingo. This past week there have been 3 charms that haven't worked, they just sit there not paying off. I put them back into the box with the others. There are 2 costing 5 charms each ( Monkey Paw, Scarab) and 1 costing 25 charms (Man O' War). I'm using 2 browsers which are Google Chrome and Firefox. Since I am a Paying Customer I would like either 1) a refund of 35 Gems or 2) the 3 charms to be fixed so they can be used. Thank you for your assistance in this matter.

    HummtDummt

  • 0
    Avatar
    JoshuaS

    I USED TO LOVE THE OLD VW....AND I DONT KNOW WHY  WHEN I M ON FULL SCREEN I CANT  USE THE WHISPER CHAT....IS  SOMEONE ELSE HAVING THE SAME PROBLEM??

  • 0
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    JoshuaS

    I KEEP LOSING CONN. ON THIS SITE...AND LOSING SO MANY COINS WHEN I PLAY BINGO...PUT A 500,000 BET AND LOSE IT WHOLE 

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