Loss of Connection During Covid

I'm very sorry we cannot make Vegas World (or any of our games) run better for an individual than it does already. There are no serious problems on our end. Due to the pandemic, internet connection speeds aren't as reliable as normal, and it is fair to say Vegas World doesn't handle that as well as simpler games and sites.

If you're only having problems intermittently, it's likely a temporary problem with your connection to Vegas World, often referred to as lag. Lag can cause problems for an individual or region, often for several hours but seldom for longer than that. If you have regular problems keeping Vegas World running that have lasted for days, or weeks or more, then it's probably something more serious. See below:

Vegas World makes extensive use of your browser features and computer hardware meaning performance can vary widely from system to system depending on the combination of hardware and software you have. Changing browsers will have the most direct effect on the game's performance, and browsers that run Zone Casino well on one computer may not be the best choice on another. If you play on MS Edge or Explorer, we recommend Google Chrome (free at www.chrome.com). If it's Chrome that's not working for you, we recommend Firefox (free at www.firefox.com).

Frequent loss of connection is certainly one of the most frustrating problems players have. It's frustrating for us as well because it's not a problem we can normally address on our end. The best we can do is provide some general suggestions:

• Make sure you are running the most up-to-date version of your browser (MS Internet Explorer, Edge, Chrome, Firefox, Safari.)

• Frequent crashes/disconnects are possibly a memory issue. Regular problems with Bingo and during crowded Charm Parties may indicate you have a shortage of memory as those two features are among the most memory intensive in Vegas World. Try closing all other apps, browser windows, programs and anything else you can think of.

• Refresh (sign out and back in again) regularly. If the game crashes consistently after a couple of hours, refresh hourly.

• Make sure no other browsers or browser tabs are open. Google Chrome, in particular, uses a lot of memory with each open tab.

• Make sure WiFi is working correctly and is adequate. We've had players report fixing problems with their WiFi router solved their Vegas World connection issues.

• Make sure internet bandwidth is available. Avoid using services like Netflix and things like file sharing during Vegas World sessions to avoid problems.

Important: If you have regular connection problems, we recommend you select what Vegas World games you want to play with that in mind.

Vegas World slot games are built from the ground up to handle losses of connection. If you lose connection during slot play, the results of your last successful wager (where Coins were taken) will be added to your total when you get back into your account. If you Coin total didn't go up, that just means that last wager wasn't a winner.