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Loss of connection continuation post error code 300

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8 comments

  • Official comment
    AdamC

    We'll never be able to help with this sort of report.  Error 300 (and others) are saying the connection betweeen your system and the Vegas World servers has been lost.  We don't control anyone's connection speed to any of our games.  Because Vegas World and all the Flowplay games push the limits of what a web based game can do, if you're having any sort of connection problems (storms, maintenance, slow service in general) it's likely our games will show problems before anything else you might play or do with your system. You'll have to wait until the problems pass if they are interfering with your game sessions.  We're the fire hydrant and we're pumping out our games full tilt, 24/7.  If only a dribble is coming out on your end, the problem is with the hose, not the hydrant.  If you have always had problems, we recommend against making purchases as there are no huge improvements coming, as nothing is broken.   If things used to work well and now they are not, it is either aging hardware that can no longer run modern internet-based games as well as is needed or there's a problem that has been introduced to your set-up that wasn't there before.  Again, we are unable to address those sorts of issues beyond providing the usual list of suggestions that many of you have seen multiple times.  I'll past it below:

    If you're only having problems today, it's likely a temporary problem with your connection to Vegas World, often referred to as lag. Lag can cause problems for an individual or region, often for several hours but seldom for longer than that. If you have regular problems keeping Vegas World running that have lasted for days, or weeks, or more, then it's probably something more serious. See below:


    If you find Vegas World running slower than usual, that indicates some other program or app is running in the background of your system, slowing Vegas World down. Restarting your computer entirely is the most reliable way to get Vegas World running its best when it's going slowly.

    Vegas World makes extensive use of your browser features and computer hardware meaning performance can vary widely from system to system depending on the combination of hardware and software you have. Changing browsers will have the most direct effect on the game's performance, and browsers that run Zone Casino great on one computer may not be the best choice on another. If you play on MS Edge or Explorer, we recommend Google Chrome (free at www.chrome.com). If it's Chrome not working for you, we recommend Firefox (free at www.firefox.com).

    Frequent loss of connection is certainly one of the most frustrating problems players have. It's frustrating for us as well because it's not a problem we can normally address on our end. The best we can do is provide some general suggestions:

    • Make sure you are running the most up-to-date version of your browser (Edge, Chrome, Firefox, Safari.) If you're using Internet Explorer, you have to change to something else.

    • Frequent crashes/disconnects are possibly a memory issue. Regular problems with Bingo and during crowded Charm Parties may indicate you have a shortage of memory as those two features are among the most memory intensive in Vegas World. Try closing all other apps, browser windows, programs and anything else you can think of.

    • Refresh (sign out and back in again) regularly. If the game crashes consistently after a couple of hours, refresh hourly.

    • Make sure no other browsers or browser tabs are open. Google Chrome, in particular, uses a lot of memory with each open tab.

    • Make sure WiFi is working correctly and is adequate. We've had players report fixing problems with their WiFi router solved their Vegas World connection issues.

    • Make sure internet bandwidth is available. Avoid using services like Netflix and things like file sharing during Vegas World sessions to avoid problems.

     

    Important: If you have regular connection problems, we recommend you select what Vegas World games you want to play with that in mind.

    Vegas World slot games are built from the ground up to handle losses of connection. If you lose connection during slot play, the results of your last successful wager (where Coins were taken) will be added to your total when you get back into your account. If you Coin total didn't go up, that just means that last wager wasn't a winner.

  • Mr Morningstar

    i just been in zues lighting party  says error conection reload  i did get lightings but none other charms 950 gems go to party and to get that do u think thats right and its not browser my pc is well upto date

    maybe its vw not up to date with the browsers 

     

    1
  • loveablelarry

    SO ADAM. I HAVE BEEN HERE FOR AWHILE. AND YEARS BACK YOU HAD SIMILAR PROBLEMS. BUT I HAVE NOT SEEN IT THIS BAD. I HAVE NOTICED CHANGES BEING MADE TO SOME GAMING. I AM REFERRING TO CHANGES TO CERTAIN SLOTS AND THE AUTO SPIN BUTTON. COULD HAVE THESE CHANGES CREATED PROBLEMS ELSE WHERE? THING IS YOU HAVE A LOT OF PLAYERS COMMENTING HERE THAT HAVE NEVER HAD ISSUES BEFORE. THAT PRETTY MUCH TELLS ME THERE;S A PROBLEM ON YOUR END. ALSO. CAN YOUR  SYSTEM BE HACKED?  I HAD SOMEONE SEND A FRIEND A FRIEND REQUEST. THING IS I HAVE BLOCKED ALL NEW REQUEST.   SORRY FOR ALL CAPS.  BAD EYES

    -1
  • lilchina

    I too started having error 300 problem a week ago. have had this problems before.

     

    0
  • Foxynana1

    Same here. I thought it was my service, but it seems obvious that something else is 

    going on. The only one so far I have not got kicked off of is tournaments. I do however 

    get a lot of zero spins than ever before. Not fun in fact just boring.

    0
  • rotor

    Ive had this problem also and so has a lot of people.. Vegas World or the new owners should address this issue Maybe "pushing the limit" isn't the best option for the number of players that you have. I been here 7 years and i don't remember having these issues with the old version of Vegas World. My computer speeds are the best so i know its not that issue. Thanks rotor

    3
  • david990

    Who do I contact about winnings not being added to my account?  I bet a hockey game back in late March and won but it recorded as a loss...The game was Seattle Kracken @ LA Kings.....I bet Seattle to win and they did..but it shows that they lost.This is the 1st time this has happened...is there a bug going around?

    0
  • Samantha

    david990, You can submit a Help Ticket from this page or send an email to support@vegasworld.com.

    0

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